As an Airbnb host, your goal is to provide a memorable and seamless experience for your guests from the moment they book their stay to the day they check out. One of the key elements in achieving this goal is to have well-crafted check-in instructions.
These instructions play a pivotal role in ensuring that your guests have a smooth and stress-free arrival at your rental property.
In this comprehensive guide, we will explore the best ways to create Airbnb check-in instructions that leave a positive impression, boost your chances of receiving 5-star reviews, and set the stage for a memorable stay.
The Importance of Detailed Check-In Instructions
Before getting into the specifics of coming up with check-in instructions, let’s understand why they are such a crucial part of the Airbnb experience.
A Warm Welcome for Airbnb Guests
The check-in process is often the first physical interaction your guests have with your rental property. Providing clear and friendly instructions helps create a warm welcome and sets a positive tone for their stay.
Boosting Your Airbnb Rating
Positive reviews are the lifeblood of your Airbnb business. Detailed check-in instructions contribute to a smooth arrival, increasing the likelihood of guests leaving rave reviews.
Related Post: Avoid Bad Airbnb Reviews
Setting Expectations with House Rules
Check-in instructions are an excellent opportunity to communicate your house rules clearly. When guests know what is expected of them from the start, it leads to a more harmonious stay.
Related Post: Airbnb Guest Messaging Templates
Is it sufficient to include the check-in instructions within my Airbnb listing?
Incorporating your check-in instructions into your Airbnb listing alone may not provide a comprehensive solution, as these messages can be easily overlooked, and guests may not have them readily accessible when they are needed the most, particularly upon arrival.
Crafting Effective Airbnb Check-In Instructions
Now that we understand the importance of check-in instructions, let’s explore how to create them effectively.
Start with a Welcome Message
Begin your check-in instructions with a warm welcome message. Express your excitement about hosting them and provide a brief overview of what to expect.
Include Step-by-Step Instructions
Break down the check-in process into simple, step-by-step instructions. This can include details on key retrieval, entry codes for smart locks, and directions to the property.
Specify Check-In and Check-Out Times
Clearly state the check-in and check-out times in your instructions. Make sure to account for ample time between check-out and the next guest’s arrival.
Communicate Your Contact Information
Provide your contact information, including phone number and email, so that guests can reach out to you if they encounter any issues during their stay.
Highlight Specific Rules
Reinforce your house rules in the check-in instructions. This ensures that guests are well aware of your expectations regarding issues like smoking, pets, and noise.
Adding a Personal Touch
To create a lasting impression, consider adding a personal touch to your check-in instructions.
Include Local Recommendations
Share recommendations for nearby grocery stores, local coffee shops, and other points of interest. This can enhance the guest experience and show your commitment to their comfort.
A Welcome Letter
Consider including a welcome letter that introduces guests to the property and its unique features. This adds a personal touch and makes guests feel valued.
Don’t forget to include check-out instructions in your document. This helps guests understand what is expected of them upon departure.
Airbnb Check-in Instructions Sample
Creating a template for your check-in instructions ensures consistency across all your guests’ stays. It also saves you time when preparing instructions for each new booking.
Here is the exact template I use to send my Airbnb check in guide.
NOTE: Airbnb has variables you can add like [check-in-date] and [guest-name]. You can include these to personalize you check in message to guests! This is all setup in Airbnb’s automated message templates as well.
Thank you for choosing to stay at The Barefoot Bungalow. We look forward to hosting you starting on short code start[check-in date]short code end! Below you will find all of the details for your check in. Please let us know once you arrive safely.
Check In Time: 4pm (early check-in upon approval only)
Check Out Time: 11am
Address: 123 Main Street, City, State, Zip Code (input your address)
Access to the house: Your front door code is 1086. To open the front door, press any key on the keypad so that it turns blue. Pull the door handle towards you, enter your code and then then # sign.
To lock the front door when exiting the house, simply close the door, pull the door handle towards you, and hold the # sign for 2-3 seconds. Please make sure the door locks properly. It does stick sometimes if you don’t pull the handle tight enough 🙂
Parking: There is a driveway as the house for your use. You can also park in front of the house outside of the fence.
Trash Pickup – Wednesday & Saturday mornings. Household garbage can be placed in the large gray bin that is located on the outside of the fence by the side of the house. Please place the bin on the street curbside on Wednesday & Saturday mornings if you are staying with us during these times.
Recycling Pickup – Saturday mornings. Blue and yellow bins are used for recycling. Yellow is for cardboard. Blue is for bottles/cans. Please place the bins on the street curbside on Saturday mornings if you are staying with us during these times.
A few other things to note…
– There will be a house manual on our entryway table with information about Wi-Fi, house rules, check out instructions, etc.
– If you use the grill, please clean it when you are finished, turn the propane off, and cover it back up. If you need to re-fill the tank, we will reimburse you the cost. We do not check the propane tank in between check ins to ensure it is full.
– Beach chairs are available in the laundry room. If you use them, please clean them off and place them back in the same spot.
– Do not flush anything down the toilet besides single ply toilet paper.
Please let us know if there’s anything else you need at this time. The best way to get in touch during your stay is through messenger.
Check-out instructions will be provided inside the home.
We hope you enjoy your time in West Palm Beach!
xxx-xxx-xxxx (your phone number)
Follow us on Instagram @BeachLifeBungalow for special deals & discounts!
P.S. This is an automated message 🙂
Utilizing Technology for Effective Check-In
Leveraging technology can streamline the check-in process and elevate the guest experience.
If possible, offer self-check-in options. Smart locks and key lockboxes provide flexibility and convenience for guests, allowing them to arrive at their convenience.
Airbnb Messages and Mobile App
Utilize Airbnb’s messaging system and mobile app to stay in touch with guests. It’s a great way to send reminders, answer questions, and provide assistance.
Going the Extra Mile
To truly excel as an Airbnb host, consider going above and beyond with your check-in instructions.
Send a pre-arrival message a few days before your guest’s scheduled check-in date. This serves as a friendly reminder and provides an opportunity to address any last-minute questions or concerns.
Cleaning and Maintenance
Ensure your property is in impeccable condition. Mention your cleaning staff’s efforts and the measures taken to maintain a spotless environment, including air conditioning and essential electronic devices.
Leave a quick note or small welcome gift in the master bedroom to make guests feel extra special upon arrival.
Crafting effective Airbnb check-in instructions is a key part of providing a seamless guest experience. By following the best practices outlined in this guide, you can leave a lasting impression, earn those coveted 5-star reviews, and establish yourself as a Superhost.
Remember that a well-prepared and welcoming check-in sets the stage for a great experience, ensuring that your guests have a fantastic time from check-in to check-out.
Hey, I’m Melissa.
As an Airbnb Superhost and someone who is passionate about investing in real estate, I created Beach Life Bliss to share my experiences and help short term rental operators. I have been a landlord for over 10 years and started my first Airbnb property in 2019.
Creating a space with amenities that guests love, beautifully designed rooms, and providing exceptional hospitality will make your Airbnb business thrive.
I hope that all of my Airbnb Hosting Tips are helpful as you navigate the challenges and rewards of being a short term rental owner and operator!